Reference

Legal clarity before your account opens

Clear legal terms, DANA, OVO, GoPay and QRIS record context, and account-rights contacts sit on one page so you know what applies before you open an account from…

Local law appliesAccount recordsDANA contextSupport 09:00-23:00 WIB
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olx14 Legal clarity before your account opens
CONTACT ROUTES

Reach us about legal matters

A legal question needs a named route, not a general inbox. We keep legal contact options inside your account so we can confirm who is asking before we discuss identity, wallet records, or access status. Use the path that matches your issue, and include the reference number from the affected DANA, OVO, GoPay, or QRIS transaction when payment records form part of your request.

Team online

Live chat legal desk

Use live chat from Account > Help > Legal between 09:00 and 23:00 WIB. We verify your username, phone number, and last QRIS or DANA reference before we discuss account records.

WhatsApp account check

Message our WhatsApp line from the number on your profile for name corrections or locked access. We answer 09:00-23:00 WIB and may ask for KTP details only inside the secure chat.

Email record request

Send legal requests to [email protected] when you need a written copy of terms, transaction references, or data-change evidence. Include your username and the affected OVO, GoPay, DANA, or QRIS entry.

DATA RIGHTS

How we protect your legal rights

Legal handling is tied to records we can check: your account profile, session activity, wallet references, device signals, and messages you send us.

Profile data

We keep your username, phone number, name, and KTP-related checks separate from public lobby activity. Ask for correction through Account > Profile if spelling or number data no longer matches your documents.

Payment trail

Wallet records show the method, time, reference, and status for DANA, OVO, GoPay, and QRIS actions. We use that trail to settle disputes and to explain why a transaction was accepted or held.

Cookie controls

Cookies help us confirm session consent and device continuity. On Android Chrome, open Settings > Site settings > Cookies if you want to clear browser cookies before signing in again.

Security checks

Password reset, phone OTP, and device alerts are legal safeguards as well as account tools. If a sign-in looks unusual, we may pause wallet actions until you confirm the request.

Retention requests

We keep records only for account operation, dispute handling, lawful requests, and transaction tracing. If you ask for deletion, we first check whether wallet or access records must remain for a required period.

Change requests

When you ask to change name, phone, or email, we compare the request with your last sign-in and payment references. That step protects your legal rights if another person tries to alter the account.

Legal questions before you join

You should understand the legal position before you place account details, payment records, or identity documents with us. These answers explain how we treat access, data rights, transaction evidence, cookies, and changes to your profile. For a case-specific answer, contact us from your signed-in account so we can match the request to the right record.

Access depends on local law and is available only where local law permits. We may restrict entry, wallet activity, or account changes when your location, records, or documents do not meet the applicable rules.

The same account terms apply across Dragon Tiger, Aviator, Power of Thor Megaways, and other rooms. Game-specific rules may also apply, including round settlement, voided session handling, and record checks.

We ask for identity details to match your profile, phone number, wallet references, and change requests. That check helps us prevent account takeover and gives us a record when you dispute access or transactions.

Open Account > Profile and submit the change request, then contact live chat if the field is locked. We may ask for KTP details and a recent DANA, OVO, GoPay, or QRIS reference.

Yes, we keep method, time, reference, and status records for wallet actions. Those records help us answer disputes, verify withdrawals, and explain why a transaction was accepted, held, or declined.

You can ask through Account > Help > Legal or [email protected]. We assess deletion against account status, transaction history, dispute needs, and any lawful reason that requires some records to remain.

Our support team handles cookie and device questions from 09:00 to 23:00 WIB. Send the browser, device model, and sign-in time so we can trace the session without exposing unrelated account data.

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