Reference

Privacy Policy built around your account data

Your privacy choices should be clear before you open an account, so this Privacy Policy explains how olx14 handles your login, device, wallet, game-session, and support data.

DANA data checksOVO wallet recordsGoPay payment logsQRIS privacy contextAccount access requests
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olx14 Privacy Policy built around your account data
CONTACT PATHS

Privacy contacts that answer clearly

Privacy questions need a direct route, not a long search. We answer account-data requests through live chat, email, and the Help area inside your account, with Indonesian time support coverage from 10:00 to 02:00 WIB. For security, we may ask you to confirm your registered phone number, recent wallet rail, or a masked transaction reference before we discuss private account records.

Team online

Live chat

Open Help > Live Chat after logging in and choose Privacy Policy. Our chat team is available 10:00 to 02:00 WIB and can help you ask about stored account data, device sessions, or wallet records.

Email request

Send privacy questions to [email protected] from the email linked to your account. Include your login name, registered phone, and the privacy topic so we can verify ownership before sharing account-specific details.

Account help form

Use Account > Help > Privacy Request when you need a data correction or access check. The form keeps your request tied to your logged-in session, which helps us avoid exposing private details to another person.

DATA CARE

How your data stays controlled

We treat privacy as an account operation, not a slogan. Your wallet records, game-session logs, support messages, and device checks are handled by teams with separate access levels.

Account data

During registration, we collect the details needed to open and secure your account. That includes your login name, phone number, password status, verification steps, and changes you make inside Profile or Security.

Payment privacy

DANA, OVO, GoPay, and QRIS records are used to match wallet activity with your account. We store transaction references, status, time, and rail name, not unnecessary payment app content from your device.

Device sessions

We use device and browser signals to spot unfamiliar access. You can open Profile > Security > Active Sessions to check current logins, remove old sessions, and reduce exposure on shared phones.

Cookie controls

Cookies help keep you signed in, remember language display, and detect repeated failed logins. They may also record pages opened in the lobby, but they do not give us personal content from your phone.

Retention rules

We keep account, wallet, and support records only for operational, security, and legal needs. When a record is no longer required, we either remove it from active tools or separate it from direct account use.

Change requests

If your phone number, email, or account detail is wrong, contact us before making another account. We may ask for wallet rail context or a recent login check to confirm the request is yours.

Your Privacy Policy questions answered

These answers focus on privacy choices, data use, account access, and contact steps inside olx14. They explain what we collect, why we keep it, and how you can ask us to check or correct your records. If your question involves a specific transaction or login session, contact us from the registered account so we can verify ownership first.

We collect your login name, phone number, password status, verification steps, device signals, and account activity. This lets us open your account, protect access, connect wallet records, and answer privacy requests tied to you.

We keep rail name, transaction reference, status, time, and wallet action so your deposits and withdrawal requests can be matched to your account. These records also help us answer payment privacy questions accurately.

Cookies may record that your account opened a lobby page or session for titles such as Dragon Tiger or Aviator. We use that to maintain sessions, detect login issues, and support account security checks.

Yes. Use Account > Help > Privacy Request or email [email protected] from your registered address. We may ask you to confirm your phone number, recent wallet rail, or session detail before changing records.

We monitor session time, browser type, IP region, and unfamiliar device signals. You can open Profile > Security > Active Sessions to remove old access, especially after using a shared phone or public connection.

We keep records for operational, security, and legal needs, including account history, wallet matching, and support cases. When data is no longer needed, we remove it from active tools or separate it from account use.

Contact live chat from 10:00 to 02:00 WIB, email [email protected], or use Account > Help > Privacy Request. Starting from your logged-in account helps us verify that the privacy request is yours.

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